TAP Feed
Public pages for discovering ambassadors, group conversations, content, and events.
90-day availability
Status Page
Components
5 services monitored
Community
Online communities where members connect, exchange messages, explore content, and attend events.
90-day availability
Dashboard
Administrative workspace for managing communities, ambassadors, chats, content, events, and platform settings, with engagement reporting.
90-day availability
API
Backend service supporting the dashboard, communities, widgets, and ambassador application.
90-day availability
Mobile Application
Mobile application for ambassadors to manage their profiles, exchange messages, and receive notifications.
90-day availability
What is Happenning
Minor impact
Resolved
Some prospects could not open TAP pages
Affected: TAP Feed
Some prospects could not open TAP pages without clearing their browser cache. Cache invalidation changes were introduced. The issue was resolved.
Major impact
Resolved
Ambassador push notifications delayed
Affected: Mobile Application
Ambassadors experienced delayed notifications about new messages following heavy server load. The notification service was restored and queued notifications were being processed.
Critical impact
Resolved
Platform access and messaging disrupted
Affected: TAP Feed, Dashboard, and Mobile Application
A server failure disrupted Dashboard login and limited functionality across TAP pages and mobile apps, including creating messages and content. Service was restored and the scaling configuration was corrected.
Minor impact
Resolved
Repeated keyword alert emails
Affected: Dashboard
Some administrators received repeated keyword alert emails due to incorrect matching.
Major impact
Resolved
Errors across Dashboard pages
Affected: Dashboard
Dashboard pages displayed errors caused by a date-handling issue when the month changed.