TAP Feed
Public pages for discovering ambassadors, group conversations, content, and events.
90-day availability
Status Page
Components
5 services monitored
Community
Online communities where members connect, exchange messages, explore content, and attend events.
90-day availability
Dashboard
Administrative workspace for managing communities, ambassadors, chats, content, events, and platform settings, with engagement reporting.
90-day availability
API
Backend service supporting the dashboard, communities, widgets, and ambassador application.
90-day availability
Mobile Application
Mobile application for ambassadors to manage their profiles, exchange messages, and receive notifications.
90-day availability
What is Happenning
Critical impact
Platform unavailable during database migration
Affected: TAP Feed, Community, Dashboard, API, and Mobile Application
A stalled database migration exhausted database connections, disrupting access across API, the staff Dashboard, and mobile apps. The migration was stopped and services recovered as queued requests cleared.
Major impact
Resolved
Intermittent Dashboard access failures
Affected: Dashboard
Some Dashboard users received timeout errors when a chat filter caused excessive server load. Rolling back the feature restored service.
Major impact
Resolved
Embedded TAP pages unavailable
Affected: TAP Feed
Prospects could not access embedded TAP pages because a response header exceeded the delivery service's size limit. Removing the header restored access; non-iframe TAP pages and other components were unaffected.
Major impact
Resolved
Data updates briefly unavailable
Affected: TAP Feed, Community, Dashboard, API, and Mobile Application
Exhausted database connections caused requests that wrote data to fail for approximately two minutes. Servers were restarted and transaction handling was corrected.
Major impact
Resolved
TAP pages loading slowly
Affected: TAP Feed
A proxy configuration change increased TAP page loading times to as much as 35 seconds for approximately 30 minutes. Correcting the configuration restored normal performance.