TAP Feed
Public pages for discovering ambassadors, group conversations, content, and events.
90-day availability
Status Page
Components
5 services monitored
Community
Online communities where members connect, exchange messages, explore content, and attend events.
90-day availability
Dashboard
Administrative workspace for managing communities, ambassadors, chats, content, events, and platform settings, with engagement reporting.
90-day availability
API
Backend service supporting the dashboard, communities, widgets, and ambassador application.
90-day availability
Mobile Application
Mobile application for ambassadors to manage their profiles, exchange messages, and receive notifications.
90-day availability
What is Happenning
Major impact
Resolved
Ambassador push notifications unavailable
Affected: Mobile Application
A storage capacity issue stopped the notification service, preventing message notifications for approximately 40 hours. Storage was cleared and affected services were restarted.
Major impact
Resolved
Platform performance degraded during high traffic
Affected: API
Increased traffic caused slow platform responses for approximately 20 minutes. Service recovered after a server restart and reduced traffic.
Major impact
iOS message notifications not delivered
Affected: Mobile Application
Some iOS ambassadors did not receive message notifications after an application release. Notification tokens were repaired and a corrected app version was released; some users needed to update and sign in again.
Critical impact
Resolved
Platform unavailable following deployment
Affected: Dashboard
A deployment failure made the platform unavailable to prospects and university administrators for approximately five hours. Service was restored after infrastructure and connectivity issues were corrected.
Major impact
Resolved
TAP page interaction disrupted during deployment
Affected: TAP Feed
A deployment disrupted filtering and normal interaction with TAP page widgets for approximately 15 minutes.