Status Page

Current status

All systems operational

Components

5 services monitored

TAP Feed

Public pages for discovering ambassadors, group conversations, content, and events.

Operational

90-day availability

Community

Online communities where members connect, exchange messages, explore content, and attend events.

Operational

90-day availability

Dashboard

Administrative workspace for managing communities, ambassadors, chats, content, events, and platform settings, with engagement reporting.

Operational

90-day availability

API

Backend service supporting the dashboard, communities, widgets, and ambassador application.

Operational

90-day availability

Mobile Application

Mobile application for ambassadors to manage their profiles, exchange messages, and receive notifications.

Operational

90-day availability

What is Happenning

Major impact

iOS app login unavailable after an update

Resolved

Affected: Mobile Application

Resolved

Some iOS users could not sign in after receiving an incorrect application build through automatic updates. A corrected build and a temporary compatibility fix restored access.

Critical impact

Platform unavailable during database migration

Resolved

Affected: TAP Feed, Community, Dashboard, API, and Mobile Application

Resolved

A database migration failure made platform services inaccessible for up to 10 minutes. The database was unlocked and the migration completed manually.

Major impact

Prospect registration unavailable

Resolved
Resolved

Prospects could not register following a deployment. A corrective update restored registration.

Critical impact

Platform slowdown and intermittent unavailability

Resolved
Resolved

Heavy traffic caused roughly three hours of degraded performance and two periods of unavailability of up to 15 minutes each during database upgrades. Additional application capacity and a larger database instance stabilised service.

Major impact

Platform slowdown and delayed push notifications

Resolved

Affected: Mobile Application

Resolved

High traffic caused approximately 40 minutes of degraded platform performance and a longer interruption to ambassador push notifications. Services were restarted and queued notifications were subsequently delivered.